Frequently Asked Questions

How do I change my username?

You can change your username from your account settings:

1. Go to your profile settings
2. Click on "Edit Profile"
3. Update your username (if available)
4. Save your changes

Note: Usernames must be unique. If your desired username is taken, you'll need to choose another one.

Can I make my account private?

Yes! You can make your account private in your privacy settings:

• Go to Settings → Privacy
• Enable "Private Account"
• When your account is private, only approved followers can see your posts
• New followers will need to send a follow request that you must approve

How do I delete my account?

To delete your account:

1. Go to Settings → Account
2. Scroll to "Delete Account"
3. Follow the prompts to confirm deletion
4. Enter your password to confirm

Warning: Deleting your account is permanent and cannot be undone. All your data, posts, and content will be permanently deleted.

What is profile verification?

Profile verification is a process that confirms your identity and adds a verified badge to your profile. Verified accounts are typically for:

• Fitness professionals and coaches
• Gyms and fitness businesses
• Public figures and influencers
• Notable members of the fitness community

You can learn more about verification requirements on our Verification Rules page.

How do I create a post?

Creating a post is simple:

1. Click the "Create Post" button (usually at the top of your feed)
2. Type your message or workout update
3. Add photos or videos by clicking the media button
4. Choose your privacy settings (who can see the post)
5. Click "Post" to share

What are Stories?

Stories are temporary posts that disappear after 24 hours. They're perfect for:

• Quick workout updates
• Behind-the-scenes content
• Daily check-ins
• Time-sensitive announcements

You can see who viewed your story, and stories are visible to all your followers.

How does the marketplace work?

The marketplace allows you to buy and sell fitness products:

• Buying: Browse products, contact sellers, and complete purchases through the platform
• Selling: Create listings with photos, descriptions, and prices
• Payments: Use your Gymfit wallet or other payment methods
• Safety: All transactions are monitored for security

What are Communities?

Communities are groups where members can share content, discuss topics, and connect around shared interests. You can:

• Join existing communities
• Create your own community
• Post content to communities
• Interact with other community members

How do I find workout partners?

Finding workout partners is easy:

• Use the Explore section to discover people in your area
• Search by location, fitness interests, or training style
• Check out profiles to see workout preferences
• Send a friendly message to introduce yourself
• Join or create group chats for coordination

What is Gymfit + (Premium)?

Gymfit + is our premium subscription that includes:

• AI Progress Analysis - Deep insights into your training trends
• AI-Built Workout Plans - Personalized workouts based on your goals
• Stay-On-Track Mode - Smart reminders and accountability
• Goal-Based Coaching - AI that adapts to your specific goals
• Early Access to New AI Features
• Custom Domain - Use your own domain name
• Business Features - Marketplace, Jobs, and Ads access

What's the difference between Gymfit + and Gymfit Business?

Gymfit + is designed for individual users who want AI coaching and premium features.

Gymfit Business includes everything in Gymfit + plus:

• Full coach access and client management tools
• Advanced business analytics
• Enhanced marketplace and job listing features
• Business dashboard and management tools
• Custom domain from business dashboard

Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time:

1. Go to Settings → Subscriptions
2. Click "Cancel Subscription"
3. Confirm your cancellation

Your subscription will remain active until the end of your current billing period. You'll keep all premium features until then, and your account will revert to the free plan afterward.

Do I lose my data if I cancel Premium?

No! You never lose your data when you cancel:

• All your workout history is preserved
• Your progress photos and posts remain
• Your account and profile stay intact
• Only premium features (like AI coaching) will be disabled

Is there a free trial?

We occasionally offer free trials for new Premium subscribers. Check our current promotions or contact support to see if a trial is available. You can always start with the free plan to explore Gymfit before upgrading.

How do I upgrade to Premium?

You can upgrade in several ways:

• Visit the Upgrade page
• Click "Subscribe" on any Premium plan card
• Go to Settings → Subscriptions

The upgrade process takes just a few minutes and you'll have immediate access to all Premium features.

What is the Gymfit wallet?

The Gymfit wallet is your digital payment system on the platform. You can use it to:

• Make purchases in the marketplace
• Pay for premium subscriptions
• Send tips to content creators
• Pay for advertising and promoted content
• Make in-app purchases

How do I add money to my wallet?

Adding funds is simple:

1. Go to your Wallet section
2. Click "Add Funds" or "Deposit"
3. Enter the amount you want to add
4. Choose your payment method
5. Complete the secure payment process

Your funds will be available immediately after payment is processed.

What payment methods do you accept?

We accept:

• All major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital payment methods (varies by region)
• Gymfit wallet balance

All payments are processed securely through our payment partners.

Can I get a refund?

Refund policies vary by subscription type and region:

• Annual subscriptions: Refunds available for unused portions within the first 30 days
• Monthly subscriptions: Non-refundable, but you can cancel anytime to avoid future charges
• Wallet funds: Generally non-refundable, but contact support for specific cases

Contact support for specific refund inquiries or issues with transactions.

Is my payment information secure?

Yes! We take security seriously:

• All payments are processed through secure, encrypted payment gateways
• We never store your full credit card information
• All transactions are encrypted and secure
• We comply with industry-standard security practices

How do I block someone?

To block a user:

1. Go to their profile
2. Click the three dots menu (⋯) or settings icon
3. Select "Block User"
4. Confirm the action

When you block someone, they won't be able to see your posts, message you, or find your profile. You also won't see their content.

How do I report inappropriate content?

To report content or users:

1. Click the three dots menu (⋯) on the post, comment, or profile
2. Select "Report"
3. Choose the reason for reporting
4. Add any additional details
5. Submit your report

All reports are reviewed by our moderation team. We take all reports seriously and will take appropriate action.

Who can see my posts?

You control who sees your content:

• Public: Anyone can see your posts
• Followers Only: Only people who follow you can see your posts
• Private Account: Only approved followers can see your posts
• Specific People: You can choose specific people to share with

You can change these settings for each post or set default privacy settings in your account.

How do I protect my account?

Keep your account secure:

• Use a strong, unique password
• Enable two-factor authentication if available
• Never share your password with anyone
• Log out from shared devices
• Be cautious of phishing attempts
• Review your account activity regularly

I can't log in to my account

Try these solutions:

• Double-check your email/username and password
• Use the "Forgot Password" link to reset your password
• Check if your account has been suspended (check your email)
• Clear your browser cache and cookies
• Try logging in from a different device or browser

My posts aren't uploading

Common solutions:

• Check your internet connection
• Make sure your photos/videos aren't too large (try compressing them)
• Wait a few minutes and try again
• Try uploading from a different device or browser
• Check if you have sufficient storage space

I'm not receiving notifications

Check these settings:

• Check your notification settings in account settings
• Make sure notifications are enabled in your device/browser settings
• Check if you've muted specific users or chats
• Verify your email address is correct
• Check your spam folder for email notifications

I can't find someone's profile

Possible reasons:

• Make sure you're spelling their username correctly
• They might have a private account (you need to follow them first)
• They may have blocked you
• Their account might have been deactivated or deleted
• Try searching by their display name instead

Payment or wallet issues

If you're having payment problems:

• Check that your payment method is valid and has sufficient funds
• Verify your wallet balance before making purchases
• Contact support if a transaction didn't complete but you were charged
• Check your transaction history to see if the payment went through
• Make sure your payment information is up to date